Why is Brand Resonance Important?

Brand resonance is the emotional connection between a brand and its consumers. It’s not just about how much you can extract from your customers but also about how much they are willing and able to give back to you! Brand resonance is the ability of a brand to create an emotional connection with its consumers and trigger a positive response from them. The brand resonates emotionally with people because it connects with their emotions. Brands must communicate effectively with their consumers if they want to resonate with them. It also has an aesthetic appeal that makes people feel better about themselves or their company than they would if it were just another product. The brand resonates with consumers when it provides a sense that they belong to something bigger than themselves. Branding is the process of creating an emotional connection between your audience and your product. It’s all about creating that feeling of familiarity when someone recognizes something they already know and love. Hence Brand Resonance is the ultimate goal of branding.
The Resonance model is measured through different levels of the relationship between target consumers and a brand:

• Brand Identification: The first step is to ensure that the brand gets identified with the customers, creates awareness about the product, and establishes an association concerning its usage and the segment for which the product exists.
• Brand Establishment: To create a complete understanding of the brand in the mind of customers so that it starts becoming memorable.
• Brand Response: Once the association has been built with the customers, it is time to elicit the responses, which means evoking the customers’ feelings towards the brand.
• Brand Relationship: The last and final step is to turn the responses into a strong relationship between the brand and the customer.

While many criticize Resonance as a hollow measure because it does not take into consideration transactions of commercial nature between the brand and the customers, there is a large body of research that supports the notion that Brand Resonance is an essential catalyst for customers’ re-purchase, so it does also affect the commercial nature of the brand.

How do we build and manage Resonance? We use the Keller’s Brand Resonance Pyramid, which is often confused with the Brand Pyramid used as a positioning model.

Brand Resonance Pyramid

The brand resonance model is an equity pyramid, modeling from brand awareness to brand loyalty. It has three levels: Awareness, Attitude & Behavior, and Loyalty. At the top level, some brands have achieved brand resonance. They are the ones who have built their brand identity, and they have become the reference point for all other brands. This is the highest level because it is the most difficult to get to. This pyramid developed by Keller is also known as the customer-based brand equity framework.

The Brand Resonance Pyramid helps us understand how people perceive brands and their products. It is a visual representation of how consumers decide to purchase a product or service.

• Brand Salience: Marketers should create awareness about their product and make sure that they create an association between the product and the brand.
• Brand Performance: At the brand level, the marketers evaluate the way the product performs and how effectively it satisfies the needs of the customers
• Brand Imagery: This part deals with the customer’s psychological needs associated with the product.
• Brand Judgments: Consumers judge brands by combining various performance factors and the images associated with these brands.
• Brand Feelings: What customers feel for the product or how they’re emotionally attached to the product. Consumers can develop feelings towards brands regarding fun, safety, self-esteem, social acceptance, etc.
• Brand Resonance underlines the psychological bond between the customer and the brand. This is the highest pyramid level, which every company strives to reach. The focus here is on building a solid relationship with the customer by ensuring repeat purchases and creating brand loyalty through consistent communication.

Brand Resonance Example

A brand resonance example would be the case where a consumer has a solid emotional connection with a brand. However, qualitatively we can conclude our own experience as advisors and compare the Resonance Pyramid for Nike, Adidas, and New Balance.

Dimension	Nike	Adidas	New Balance
Brand Salience	Open the door to possibilities Everything is possible	German design for peak performance Cool fashion style	More fashion, style than pure sports performance
Brand Performance	Top-notch sports/ athlete associations	Pro Athlete and Fashion Icons	Cool Design
Brand Imagery	Dominance, authenticity, innovation, winning, and performance	Performance with style	Style (but what about performance?!?)
Brand Judgements	Ruthless at any cost	With Style	Cool, but not for sports
Brand Feeling	Self-esteem	Social Acceptance	Social Acceptance
Brand Resonance	Lovemark	Lovemark	Respected, not loved

 

In conclusion

Brand resonance is one of the most critical aspects of brand building. A brand can connect emotionally with consumers. The way brands communicate with consumers has changed dramatically over the last decade as now brands and consumers talk to each other more than ever.

Brand resonance is essential because it helps target audiences elevate one brand among the many competitors by establishing a more robust, more profound connection with them. It is helpful in managing Positive brand equity.